Free shipping on all product on all locations

FAQ

Our website is open to accept your orders and we are taking all the necessary actions to ensure the health & safety of our community near & far.
Good news, we are still shipping! However, since we are taking extra measures at our fulfillment centers, shipments are slightly delayed and we cannot guarantee a delivery date at this time. Once your order ships you will receive an email confirmation with your tracking number.
We will be accepting cancellations for all orders not yet processed. If you have any questions, please contact support@protectivemask.me

When will my order ship?

All orders are processed upon receipt. Please allow 1 - 3 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days.

How long do I have to initiate a refund?

Due to the accessibly-priced nature of our products, we are unable to offer returns or exchanges. All sales are final. We want to keep our products affordable for everyone, and this helps us do that! Please see Return & Exchanges Policy.

How do I check the status of my order?

We know you are eagerly awaiting your Protective Masks! Our goal is to make sure your order arrives complete, safely, and quickly so that you can enjoy everything you’ve purchased.
Most orders are shipped out within 1 - 3 business days, with many orders shipping out the same day. During high volume periods like the holidays and new product launches, there may be a delay up to 5 business days to process your order.
As soon as your order is shipped, we will email you a tracking number.
Please allow 1 - 2 business days for the tracking number to show any updates on the courier's website.

What if my order has missing, wrong, and/or damaged items?

We are sorry that you had issues with your order and will do our best to make it right.
Please email us at support@protectivemask.me and provide your order number along with a photo of what was received.
Note that international customers are eligible for a refund or gift card only. Domestic customers may be eligible for a replacement.
All damaged/missing or wrong items must be reported to us within 7 days of receiving your package. Keep in mind, that items shipped using a mail forwarding service are not eligible for replacements of any kind.
If you purchased your item at a retailer, please check with the retailer on issues with your order.

Can I cancel or change my order?

Once the order has been placed, it is immediately sent to our Distribution Center to begin processing. Therefore, we are unable to cancel or change an order once it is placed.

How do I update my shipping address after I place an order?

Unfortunately, we are unable to make changes to the address once the order is placed. We are not responsible for orders that are lost during shipping due to error in address entry.

Do you offer free shipping?

Yes, we offer FREE Standard shipping

Which payment methods do you accept?

We accept major credit cards, PayPal
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